Shipping Policy

At Peterbilt Part Supply, we understand that commercial truck parts can vary significantly in size weight and shipping requirements. We provide shipping options throughout the United States and Canada with shipping arrangements based on the specific product and delivery destination.

Our goal is to make every order as straightforward and transparent as possible from purchase through delivery.

1. Shipping Locations

We currently ship products throughout:

* 🇺🇸 United States
* 🇨🇦 Canada

Shipping availability may vary depending on the size weight destination and type of part.

For oversized or specialized truck parts freight shipping may be required.

1. Shipping Methods

Depending on the product, orders may be shipped using:

* Standard parcel carriers
* LTL freight
* Oversized freight
* Specialized freight services
* Other appropriate transportation services

The shipping method is determined according to the product’s dimensions, weight, packaging requirements, and destination.

Large items such as hoods, bumpers, grilles, doors, fuel tanks, exhaust systems, body components, and other oversized truck parts may require freight shipping.

1. Shipping Costs

Shipping costs depend on several factors, including:

* Product size
* Product weight
* Shipping destination
* Residential or commercial delivery
* Freight classification
* Packaging requirements
* Delivery method

The applicable shipping cost will be displayed at checkout when available.

For oversized or freight items where an exact shipping cost cannot be calculated automatically, customers may contact our team for a shipping quote before completing the purchase.

Need a Freight Quote?

Please provide:

Your name
Delivery address
ZIP/postal code
Product you are interested in

Our team can review the shipping requirements and provide the available shipping options.

1. Processing Time

Orders are normally processed after payment has been successfully confirmed.

Processing time may vary depending on:

* Product availability
* Product preparation
* Packaging requirements
* Freight arrangements
* Order verification

Most standard orders are prepared for shipment within 3-4 business days.

Oversized and freight orders may require additional preparation time.

Customers will be notified when their order has been shipped.

Tracking Information

When tracking is available, customers will receive shipping information after their order has been dispatched.

Depending on the shipping method, tracking may include:

* Carrier information
* Tracking number
* Shipment status
* Estimated delivery information

Customers should monitor their tracking information and ensure someone is available to receive the shipment when required.

Damaged Shipments

We take reasonable care to package products appropriately for transportation.

If your shipment arrives visibly damaged:

1. Take photographs of the packaging before opening it when possible.
2. Take photographs of the damaged product.
3. Keep all original packaging and shipping materials.
4. Contact Peterbilt Part Supply as soon as possible.
5. Provide your order information and photographs.

Do not discard damaged packaging until the matter has been reviewed.

Lost or Delayed Shipments

Shipping times are estimates and are not guaranteed unless specifically stated in writing.

Carrier delays may occur because of:

* Weather
* Road conditions
* Holidays
* Carrier capacity
* Customs
* Incorrect addresses
* Mechanical issues
* Other circumstances outside our control

If tracking indicates that a shipment is delayed or appears to be lost, contact our customer service team so we can assist with the appropriate carrier inquiry.

Contact Us

If you have questions about shipping before placing an order, we encourage you to contact us.

Peterbilt Part Supply
📧 peterbiltpartsupply@gmail.com
📞 +1 (352) 301-2429

For large or expensive truck parts, customers are encouraged to contact us before purchasing if they need a shipping quote or assistance determining the appropriate delivery method.