Refund and Returns Policy
At Peterbilt Part Supply, customer satisfaction is important to us. We strive to provide quality Peterbilt parts and excellent service. Please review our return policy before making a purchase.
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, the item must:
* Be unused, uninstalled, and in its original condition.
* Be returned in the original packaging with all included hardware, manuals, and accessories.
* Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return:
* Electrical and electronic components that have been installed or tested.
* Custom-made or special-order parts.
* Clearance or final sale items.
* Parts that have been modified, damaged, or misused after delivery.
* Items returned without prior authorisation.
Return Authorisation
Before returning any item, please contact our customer support team to request a Return Merchandise Authorisation (RMA).
Returns sent without prior approval may be refused.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.
Please provide:
* Your order number.
* A description of the issue.
* Clear photographs of the item and packaging.
We will review your claim promptly and arrange a replacement, exchange, or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We are happy to exchange eligible items for the same product if it is defective or damaged. If you require a different item, we recommend returning the original item (if eligible) and placing a new order.
Return Shipping
Unless the return is due to our mistake or a defective item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. Peterbilt Part Supply is not responsible for returns lost or damaged during transit.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Peterbilt Part Supply
Email: peterbiltpartsupply@gmail.com
Phone: +1 (352) 301-2429
Our team is committed to resolving any concerns fairly and providing the best possible customer service