Shipping Policy
At Peterbilt Part Supply, we are committed to providing fast, secure, and reliable shipping for our customers throughout the United States. We carefully package every order to help ensure your parts arrive safely and in excellent condition.
Order Processing
* Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
* Orders placed on weekends or public holidays will be processed on the next business day.
* Some oversized, heavy, or special-order items may require additional processing time. If so, we will notify you promptly.
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Shipping Methods
We work with FedEx (insured) to deliver your order safely. Shipping methods are selected based on the size, weight, and destination of your purchase.
Available shipping options may include:
* Standard Ground Shipping
* Expedited Shipping (where available)
* Freight Shipping for oversized or heavy items
* Local Pickup (if offered)
Shipping Coverage
We currently ship throughout the United States.
If you require shipping outside the United States, please contact our customer support team before placing your order to confirm availability and obtain a shipping quote.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available), allowing you to monitor your shipment’s progress.
Delivery Times
Estimated delivery times vary depending on your location and the shipping service selected.
Typical delivery estimates are:
* Standard Shipping: 3–7 business days
* Freight Shipments: 5–10 business days
* Remote locations may require additional transit time.
Please note that these are estimates only and are not guaranteed. Delivery delays caused by weather, carrier disruptions, holidays, or other circumstances beyond our control may occur.
Customers are responsible for:
* Ensuring someone is available to receive the shipment.
* Inspecting the shipment before signing the delivery receipt.
* Noting any visible damage on the carrier’s delivery paperwork before accepting the shipment.
Failure to report shipping damage at the time of delivery may affect the ability to process a freight damage claim.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Peterbilt Part Supply is not responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged:
* Contact us within 48 hours of delivery or the expected delivery date.
* Include your order number and photographs (if applicable).
* We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Signature Requirement
Certain high-value orders may require an adult signature upon delivery for security purposes.
Shipping Delays
While we strive to meet all estimated delivery times, Peterbilt Part Supply is not liable for delays caused by:
* Severe weather
* Natural disasters
* Carrier delays
* Customs inspections (for international shipments)
* Events beyond our reasonable control
Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact us:
Peterbilt Part Supply
Email: peterbiltpartsupply@gmail.com
Phone: +1 (352) 301-2429
Our team is always happy to assist you and ensure your order reaches you as smoothly as possible.